All sales are FINAL.
If an order is cancelled, it will be issued store credit. Our items are put into production once the order is placed, because of this, you need to allow up to 35 days for shipment. Delays can sometimes happen in production, so please be aware these time frames are estimates.
Should you receive damaged or defective items, claims must be made within 7 DAYS* of receipts of goods. You must send photos of the damaged item to firstname.lastname@example.org with the subject line DAMAGE and Order #. If a customer receives a damaged item via synclogic, you must send a photo of the damaged item within 5 days of delivery date.
NO REFUND POLICY
Refunds will not be issued for damage or return claims. Only store credit will be issued. Shipping and handling charges are not refundable. Any cancelled orders will be issued a store credit.
To file a claim for damaged goods and/or Return Authorization (RA), please email us at email@example.com.
Make sure to include all of the following:
- COMPANY NAME / INVOICE NUMBER
- STYLE NUMBER / COLOR & QUANTITY
- IMAGE OF DAMAGE / REASON OF RETURN